International Regulations regulate the reception of disabled passengers aboard aeroplanes stipulating, according to the type of disability, the assistance both on land and during the flight.

At Linate and Malpensa Airports, as in others in Italy, the Sala Amica provides reception and rest services at the moment of arrival or departure. The disabled passenger must indicate his/her presence and needs on board when booking the ticket. An assistant will meet him/her at the airport and accompany him/her to the Sala Amica, provide assistance while waiting to board and with boarding and disembarking procedures.
It is advisable to check-in at least one hour before departure time for domestic flights, one and a half hours before for international flights, two hours before for inter-continental flights.

Check-in can be made directly in the Sala Amica.

Wheel chairs are carried free of charge. It is loaded into the hold and airline wheel-chairs are used for boarding and landing. Batteries for electric wheel chairs must be dry and disconnected. Disabled passengers are the first to board and the last to disembark.

The service "Sala Amica" does not include baggage transport. It is necessary to contact an appropriate porterage co-operative at:

Malpensa Terminal 1 tel. 02-58580298
Malpensa Terminal 2 tel. 02- 58583266
Linate tel. 02- 716659