Linate and Malpensa Airports are completely accessible to disabled people and have fully equipped toilets. A Reception and Assistance Centre for disabled passengers, called "Sala Amica", is available at both airports.
It is made up of Terminal 1 (the new and more important terminal) and Terminal
2 (corresponding to the old airport). The two terminals are connected 24 hours
a day by a free shuttle (running every 10 minutes); these buses are equipped
to carry passengers in wheelchairs.
For anyone coming from Milan, the airport is reachable by car by taking the
motorway "dei laghi" A8 in the direction of Varese (exit Malpensa).
The airpot has a long-term car park (for information tel: 02 74862591): by showing
the appropriate orange token for disabled people and an Identity Card of the
disabled person you have the right to park free of charge.
For information about:
lost luggage tel: 02-58580070;
left luggage tel: 02-58580298.
Le Ferrovie Nord conduct the railway line which connects Malpensa Terminal 1
to the centre of Milan (Stazione Cadorna): the line is served by the "Malpensa
Express" train, in which the first carriage is accessible to disabled people
(access to the train is at the same level as the platform, there is special
accommodation for wheelchairs; the toilet is equipped for disabled people).
The train terminal is on the - 1 level of Malpensa Terminal 1 and connection
with the airport is guaranteed by accessible lifts. The train runs to and from
the airport every 30 minutes; the trip takes about 40 minutes.
For the first trip in the morning and the last few trips in the evening the
Malpensa Express train is substituted by buses which are not suitable for disabled
passengers.
Le Ferrovie Nord also offer assistance for boarding and disembarking of people with reduced mobility. For information and bookings tel: 02 20222 and ask for the Customer Assistance Office. Internet site: www.malpensaexpress.com
Some companies have mini-buses equipped to carry people in wheelchairs. The
service, at the cost of an ordinary fare, must be booked 24 hours in advance.
The companies are:
Air Pullman tel. 0331 230830 (Internet site: www.airpullman.com) covers the
line :
Malpensa / Milano Stazione Centrale
Malpensa / Linate
FNM tel. 02 48066771 covers the line:
Malpensa / Milano Stazione Centrale
SGEA tel. 0382 375405 (Mon-Fri) tel. 0382 513505 (Sat.) covers the line:
Malpensa / Milano Famagosta / Pavia
CARONTE tel. 02 2407954 covers the line:
Malpensa / Sesto San Giovanni (with connections for Monza) / Linate
Taxi ranks at Malpensa are located:
Terminal 1: arrivals level, doors 4 and 5.
Terminal 2: in front of the arrivals.
A car rental service with driver is available: it is located on the arrivals level area B near exit 6, open from 7.30 am to 2.00 am. It is run by the company A.L.A. Tel. 02 74867300 - 02 86450010 Internet site: www.ala.to
Transport by mini-bus suitable for disabled people
Some companies offer a transport service with modified mini-buses, directly
from the passenger's home to both Malpensa and Linate airports and vice versa.
The fares are to be agreed upon and bookings must be made possibly 48 hours
in advance.